Terms and Conditions
These conditions are the only contractual terms upon which signature-collectibles.com (trading as Signature Collectibles Ltd) whose registered office is St. Georges Avenue, Telford, Shropshire, United Kingdom, TF2 9FZ, registered with company number 13936684. ("we" or "us") is prepared to deal with its customers and will govern all contracts for the supply of goods and/or gift cards formed by our acceptance of a customer order or a customer’s acceptance of our quotation to the exclusion of any other contractual terms including any which a customer attempts to introduce.
1.1 In these conditions:-
1.1.1 "you" means the person submitting an order for Products.
1.1.2 "Goods" means items to be supplied under these conditions as stated on our product pages or order acknowledgement, as appropriate.
1.1.3 "Products" means Goods and/or Gift Cards.
1.2 The contract for supply of Products ("Contract") will be formed upon our acceptance of your order. However we only agree to sell products to you subject to their availability and accordingly the contract may be cancelled by us in writing without liability to you if products cannot within a reasonable period be acquired by us for resale. Acceptance of an order by us can only be made in writing whether in hard form or electronically.
1.3 We may prior to accepting any order carry out a credit check and then will only accept your order if we are satisfied with the results of such check. You confirm that you are happy for us to carry out such check.
1.4 These conditions may only be modified by a written variation signed by one of our directors. No other action by us (including delivery of Products) is to be construed as our acceptance of any other conditions.
1.5 These conditions together with any matters referred to on our quotation or order acknowledgement (as appropriate) embody the entire understanding of the parties and supersede any prior promises, representations, undertakings or implications.
1.6 Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document (whether written, oral or in electronic form) issued by us may be corrected by us without liability.
1.7 The provisions of the Contracts (Rights of Third Parties) Act 1999 and all non-mandatory provisions of the Electronic Commerce (EC Directive) Regulations 2002 are expressly excluded from the Contract.
1.8 Clause headings are for convenience only and do not affect the interpretation of these conditions. Reference in these conditions to a statutory provision will be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. Words in the singular include the plural and vice versa.
1.9 The carrying out by us of any support and maintenance of Goods will be governed by our standard support terms to the exclusion of any other terms.
1.10 Your attention is in particular drawn to conditions 2, 3, 8 and 9.
2.1 We warrant that goods will at the time of delivery be free from defects unless otherwise specified in the respective product listing. This remedy is the only remedy available to you for a breach of this warranty and is only available on condition that:
2.1.1 you notify us in writing of any defects within 7 days;
2.1.2 defective Goods are returned to us within 7 days of written notification referred to in condition 2.1.1; and
2.2 We will so far as we are reasonably able pass on to you the benefit of all warranties received by us from the manufacturer of the products.
2.3 Where Goods are returned under condition 2.1 we will bear the cost of delivering any repaired or replacement Goods to you (subject to levy of any repacking fee due under condition 2.4). We will not be liable any delivery costs where no remedy is available under condition 2.1.
2.4 Goods returned by you to us for any reason must be returned in their original packaging in substantially the same condition as they were delivered to you and must bear a Return Merchandise Authorisation (RMA) number clearly visible on the exterior (such number to be obtained from us prior to return of Goods by you). We will not accept liability for Goods returned without such identification number. We may levy a fee for repackaging Goods returned to us in a poorly packaged state.
3 LIMITATION OF LIABILITY
3.1 Nothing in these conditions affects the statutory rights of a consumer as defined under the unfair contract terms act 1977. All conditions, warranties or representations not contained in these conditions and implied by statute or law are excluded or restricted to the fullest extent permitted.
3.2 This condition and condition 2 states our only liability to you under or in connection with the contract.
3.3 Without prejudice to condition 3.4, we will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:
3.3.1 Any indirect, special or consequential loss or damage or loss of profits (whether caused by our negligence or that of our employees agents or otherwise) arising in connection with the supply of products and related services or their use by you.
3.4 Our entire liability in connection with the contract will not exceed one and a half times the purchase price of the products in question.
3.5 Notwithstanding any other term of these conditions our liability to you for:
3.5.1 Death or personal injury resulting from our negligence or that of our employees, agents or subcontractors; and
3.5.2 Damage for which we are liable to you under part 1 of the Consumer Protection Act 1987;
is not limited save that this condition 3 shall not confer a right or remedy on you to which you would not otherwise be entitled.
4.1 The price for Products will be that stated on our quotation or order acknowledgement (as appropriate) or, if no price is stated, our list price last published on the date upon which Products are dispatched to you. We may vary the price to the extent that the cost to us of acquiring or supplying Products is increased between the date of quotation or order acknowledgement (as appropriate) and delivery including, without limitation, increases in the costs of carriage packaging or insurance or arising from a change in exchange rate, a change in delivery dates quantities or specifications for Products requested by you or delay caused by your instructions.
4.2 Prices quoted by us are unless otherwise stated exclusive of (a) value added tax or any similar taxes, levies or duties, (b) the costs of carriage, delivery, packaging and insurance, and (c) our handling charges, all of which will be added to or charged on invoices at the appropriate rates and paid by you.
5.1 Unless otherwise agreed in writing, you must pay for Products prior to their despatch to you by such means as we may notify you of. Where the Products are supplied on credit terms granted at our discretion, payment will be made by you within 21 days our invoice date. Payment by cheque is deemed to have been made only upon such cheque being met on first presentation.
5.2 Where any payment to be made by you under the Contract is not made by its due date then, without prejudice to our other rights and remedies, we may:
5.2.1 withhold further deliveries, suspend performance of the Contract and/or withhold guarantees on previously supplied Products until arrangements as to payment or credit have been established on terms which are satisfactory to us.
5.3 Where Products are to be delivered in instalments, each delivery constitutes a separate contract and failure by us to deliver any one or more of the instalments in accordance with these conditions or any claim by you in respect of any one or more instalments will not entitle you to treat the Contract as a whole as repudiated.
- Shipping & Delivery
- Delivery is with either Royal Mail or UPS at a cost of £5.
- Free UK Delivery - Is available for orders over £45. Please allow 3-5 working days for delivery.
- International Delivery - This will be quoted on an individual basis and thus orders will be processed slightly different.
- Sometimes despatch can be delayed if an item ordered has become out of stock at the time of the order. If your item hasnt arrived within the timescale above then please do contact us so we can look into this for you.
- Privacy & Security
- As a company, Signature Collectibles Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The customer information we gather is any data collected during the ordering process. Information gathered is for our own internal use only to monitor advertising effectiveness, consumer trends etc and will only be used by Signature Collectibles Ltd. We may from time to time send you details of any current Special offers. We do not store credit card details nor do we share customer details with any 3rd parties.
- Returns & Replacements
- We hope you are pleased with the items you purchase from us, however, there may be occasions when you will need to return items to us:
Items Damaged in Transit
Any items damaged in transit must be reported to us within 48hrs of receipt. If the items are visibly damaged on receipt, sign the carrier's delivery note as 'DAMAGED'. Items should be returned in their original packaging, complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty within Warranty Period
If any of your purchases develop a fault, and it's more than 7 days since receipt, then provided your item is still within its warranty period, you are entitled to a warranty repair. Some manufacturers provide a direct warranty service for your convenience which we recommend you use in order to correct the fault quickly.
If you change your mind
Under the Distance Selling Regulations, you have the right to simply change your mind about any item ordered. In order to do so, you must inform us in writing of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the Distance Selling Regulations, you have 28 calendar days to return the goods, at your own expense. Once the item is received at our warehouse, we'll issue a full refund for the product to your original payment method. Please note this policy does not apply to business customers.
Need to return an item?
All returns need to be authorised by us, you can request a return on any item via our online Returns System.
- Ordering is as simple as clicking on your mouse! Simply find the item your looking for, configure it to your requirments and click on Add to Cart. Once added to your cart you can continue shopping or proceed to the checkout page.
- All Mystery Box purchases, if purchased more than 4, will be sent together rather than packaged individually, this is to save on cardboard usage and the impact on the environment with larger parcels.
- All 4" standard pops will arrive with a pop protector free of charge, all damaged 4" standards will not arrive with a pop protector but will still be carefully packaged.
- Payment, Pricing & Promotions
- We accept all major debit and credit cards via PayPal. You dont have to have a PayPal account in order for you to pay for your items. All prices are subject to change without notice, and from time to time we may have special offers and promotions you maybe interested in.
- Viewing Orders
- To view the progress of any orders you have made simply log into your account on our website and then click on the My Account tab. In here click on My Orders on the left hand side and all the orders you have made can be seen, and the status they currently have. You can even re-order what you ordered previously without going to find it on the website!
- Updating Account Information
- You can update your account information by simply logging into your account on our website and then clicking on the My Account tab. In here you can then change your delivery address, email, telephone numbers etc and then click on the Save Button to update your information.
Finance Information with Klarna:
BUY NOW – PAY LATER!
These Pay later terms apply between you and this store where you purchase your goods, tickets, or services when you choose Pay later as your payment method.
When you choose Pay later, we offer you the possibility to pay on a due date 30 days from the shipment of the goods or tickets/availability date of the services or digital content. We assign our claim for payment due on your purchase to Klarna Bank AB (“Klarna”). Klarna will send you a payment instruction to pay directly to Klarna. For contact details and further information about Klarna, go to: klarna.co.uk.
PAY ONLY AFTER YOU HAVE RECEIVED YOUR ORDER!
Klarna offers consumers Buyer Protection which means for example that you as a consumer do not have to pay for the ordered goods until you have received them, and that Klarna will assist you with problems related to your purchase.
For more information and instructions please go to: https://www.klarna.com/uk/buyer-protection-description/.
COSTS AND FEES
We charge an invoice fee of 0 (£) per purchase.
CREDIT CHECK AND HANDLING OF YOUR PERSONAL DATA BY KLARNA
If you choose Pay later, Klarna will assess your creditworthiness. Klarna processes your personal data in order to carry out our obligations in this agreement and for the additional purposes set out in our Privacy Notice. The Privacy Notice is available here, and on our website, and by using Klarna’s services you confirm that you have read this Notice. We process your personal data for example to identify you and perform customer analysis, credit assessments, marketing, and business development. We may also transfer your data to selected partners (such as credit reference bureaus), which may be established outside of the EU/EEA. In the Privacy Notice there is more information about our data sharing, your rights in regards to your data, how you may contact us with questions, or submit a complaint to an authority.
Example of the Credit Agreement regulated by the Consumer Credit Act 1974
This agreement for running-account credit (“Agreement”) is made between Klarna and you to finance purchases that you pay for with your account under the Agreement (“the/your Account” or “Klarna Credit”) from online suppliers who accept this payment method (“Suppliers”). This Agreement will be made and come into force if, after you have electronically signed this agreement form, we accept your application for credit and give you written confirmation that the Agreement has been made.
1. Your Credit Limit
We will determine your credit limit when we open your Account and give you notice of it. We will review your credit limit from time to time. We may increase your credit limit from time to time and will notify you of any change. If you do not want us to increase your limit without your request, you can tell us not to. We may also assess your eligibility for a credit limit increase when you take steps towards making a purchase with your Account that would take you over your current credit limit.
We may also reduce your credit limit but not so as to take it below the outstanding balance on the Account. We will notify you of a reduction in your credit limit before it takes effect.
2. Your use of the Account
We will provide you with credit on the terms set out below by allowing you to pay for online purchases from Suppliers (“Purchases”) with your Account. When you make a Purchase with your Account, we will pay the Supplier on your behalf and you will repay us in accordance with the terms of this Agreement.
You may use your Account to make Purchases provided that the balance of credit, interest, charges and fees outstanding are not taken over the credit limit and provided that you have kept up to date with your minimum monthly payments. The Account may only be used by you and you must inform us as soon as possible if you suspect any unauthorized use of it. We may suspend your right to credit under this Agreement in accordance with Section 8 below.
We may allow you to temporarily exceed your credit limit if you meet our credit assessment criteria at that time. There will be no charge for exceeding your limit.
For any Purchase made with the Account, “the Transaction Date” is the day when the goods are dispatched or, for a service, when the service is made available to you. Interest is charged, starting on the Transaction Date, on the balance outstanding on your Account for Purchases, with each Purchase being added to the balance on its Transaction Date. Interest is calculated on a daily basis and added to your Account each month on the date we produce your statement.
3.1 STANDARD RATE
The standard interest rate is 0.047 % per day, which results in an effective annual rate of 18.9 %. (“Standard Rate”). It is charged daily on the balance outstanding of all Purchases other than Special Purchases. The Standard Rate is also charged on fees (if any) on which interest has become payable.
3.2 SPECIAL PURCHASES
We may make special offers to you, for certain Purchases, which may include a reduced rate of interest or no interest for a particular period, a specific repayment schedule and other terms that affect the way you repay the credit for such Purchases (“Special Purchases”). Special Purchase offers are made at our discretion, are not available for all Purchases and cannot be changed by customer request.
3.2.1 Buy Now, Pay Later Purchases
If you take up a Buy Now, Pay Later offer, you will not be charged interest in respect of the Buy Now, Pay Later Purchase provided that you repay the entire Purchase by the end of a period which will be specified in the checkout before you make the Purchase (“the Buy Now Later Period”). The Buy Now, Pay Later Period may differ between Purchases. We may charge a fee for a Buy Now, Pay Later Purchase. Any fee will be specified in the checkout before you make the Purchase.
If a Buy Now, Pay Later Purchase has not been repaid in full by the end of the Buy Now, Pay Later Period, interest will be charged on the outstanding amount at the Standard Rate, starting with the day after the end of the Buy Now, Pay Later Period. A Buy Now, Pay Later Period will always end on a date when a monthly payment falls due.
3.2.2. Planned Payment Purchases
If you take up a Planned Payment offer for a Purchase, the credit for that Purchase (“Planned Payment Purchase”) must be repaid in full by the equal monthly payments which will be shown in the checkout before you make the Purchase. The payments will include interest, which will be charged at a fixed rate stated in the checkout, starting on the day after the Transaction Date.
You can stop paying the Planned Payment Purchase payment at any time and, instead, just pay the Minimum Payment but if you do stop paying the Planned Payment Purchase payment, the Purchase will no longer be a Planned Payment Purchase and the Standard Rate will be charged on the Purchase starting on the day after the first payment date when you do not pay a Planned Payment Purchase payment for that Purchase.
3.2.3 Reduced Interest Purchases
If you take up a Reduced Interest offer for a Purchase, a lower rate of interest than the Standard Rate will be charged on that Purchase (“Reduced Interest Purchase”) until the end of the Reduced Interest Period. The applicable rate of interest and Reduced Interest Period for a specific Purchase will be stated in the checkout before you make the Reduced Interest Purchase.
After the end of the Reduced Interest Period, the Purchase will no longer be a Reduced Interest Purchase and interest will be charged on any outstanding balance for that Purchase at the Standard Rate.
If you fail to make a Minimum Payment by its due date, any Reduced Interest Purchases will cease to be treated as Reduced Interest Purchases and interest will be charged on the outstanding balance of any such Purchases at the Standard Rate, starting on the payment date when that Minimum Payment fell due.
3.3 MINIMUM CHARGE
There will be a minimum charge of £1 per month, so that if the interest incurred on the daily balances outstanding for Purchases during the period to which the statement relates (“Purchase Interest”) is less than £1 for any month, taking into account any interest charged at the Standard Rate as well as any interest charged at a special rate for a Special Purchase, there will be a charge equal to the amount required to take the total amount of interest charged for that month up to £1 (“Minimum Charge”). The Minimum Charge will not apply to zero balances.
4. Your Monthly Repayments
Whenever any part of the balance outstanding on your account includes a Planned Payment Purchase or a Reduced Interest Purchase, your monthly statement will show two alternative payments: the Minimum Payment and the Interest-saver Payment. You can always pay more than the Minimum Payment or the Interest-saver Payment if you want to.
You must pay at least the Minimum Payment towards repayment of the full balance on your Account each month. The amount of the
Minimum Payment will be equal to:
The higher of
(i) The sum of
a) 1% of the total balance of all Purchases on your Account + Purchase Interest or any Minimum Charge for the period to which the statement relates; and
b) any Late Payment Fees, Paper Statement Fees, Debt Collection Fees and interest on such fees incurred in that period;
(ii) Or; £5 up to the total outstanding balance on your account.
Alternatively, you can pay the “Interest-saver Payment”. This will allow you to avoid paying interest on any Buy Now, Pay Later Purchases for which the Buy Now, Pay Later Period is ending, and to preserve preferential interest rates for the balances of any other Special Purchases you may have on your Account. The amount of the Interest-saver Payment will be equal to:
a) The full balance of any Buy Now, Pay Later Purchases for which the Buy Now, Pay Later Period is ending b) The planned payment(s) for any Planned Payment Purchase(s)
c) The higher of
(i) The sum of;
a. 1% of the total balance outstanding on your Account for Purchases other than any Buy Now, Pay Later
Purchases and Planned Payment Purchases + Purchase Interest other than Purchase Interest for any Planned
Payment Purchase(s) or any Minimum Charge for the period to which the statement relates; and
b. any Late Payment Fees and Paper Statement Fees, Debt Collection Fees or interest on such fees incurred in that period;
(ii) OR; £5
The Interest-saver Payment or the Minimum Payment must reach your Account by the due date on the monthly statement we will send you. If you fail to make the Minimum Payment, we will charge a late payment fee of up to £ 12.
5. Monthly Statements
We will send you a statement each month, unless there has been no activity on your Account that month. There may be no activity on your Account when, for example, you only have a Buy Now, Pay Later Purchase on your Account which you purchased in an earlier month and for which the Buy Now, Pay Later Period is not coming to an end.
Your monthly statement will show the balance at the start of the period to which it relates, the date and amount of any balance changes (Purchases made, interest and fees incurred, and payments made into the Account since the period covered by the last statement) and the outstanding balance on your Account. It will also show the Minimum Payment required and, if applicable, the Interest-saver Payment. The monthly statement will also state if you have failed to make the Minimum Payment for any previous billing periods.
6. How we Allocate your Payments
We will apply any payment into the Account as follows:
1) First, in paying any overdue Minimum Payments from earlier billing periods;
2) Then in meeting any Minimum Payment then due;
3) Then in paying the difference between any Minimum Payment then due and any Interest-saver Payment then due, including any Purchase Interest or any Minimum Charge; and
4) Then in making an early repayment.
We will allocate so much of any payment into the Account as does not exceed the amount required to meet any Minimum Payment then due:
1) First in paying any Minimum Charge, Late Payment Fee, any Paper Statement Fee, any Debt Collection Fee and any interest on any Fees;
2) Then in or towards paying any Planned Payment Purchase payments then due, so that the payment is allocated towards Planned Payment Purchases with higher interest rates before Planned Payment Purchases with lower interest rates; and
3) Then in or towards repaying the balance outstanding in respect of all Purchases other than Buy Now, Pay Later
Purchases for which the Buy Now, Pay Later Period has not yet come to an end.
Then we will allocate the amount by which any payment into the Account exceeds any Minimum Payment then due, up to the amount of any Interest Saver Payment then due:
4) First, in repayment of the remaining outstanding balance of any Buy Now, Pay Later Purchase for which the Buy Now, Pay Later Period is ending on the date of the payment or between the date of the payment and the date of the next monthly statement;
5) Then in repayment of the remaining balance of any Planned Payment Purchase payments then due so that Planned
Payment Purchases with higher interest rates are paid off before Planned Payment Purchases with lower interest rates.
Lastly we will apply the amount by which any payment into the Account exceeds the amount of any Interest-saver Payment then due:
6) First in repaying the balance outstanding in respect of all Purchases other than Special Purchases;
7) Then in repaying the balances outstanding for interest-bearing Special Purchases, so that balances for Purchases with higher rates of interest are paid off before balances for Purchases with lower rates of interest; and
8) Then in repayment of any Buy Now, Pay Later Purchases for which the Buy Now, Pay Later Periods have not come to an end.
Subject to the order set out above, earlier Purchases will be repaid before later Purchases and Purchases which have been shown on a monthly statement will be paid before those which have not yet been shown on a monthly statement.
7. Early Repayment
You have the right to repay all or part of the credit early at any time at no extra cost. We will let you know the balance outstanding upon request.
8. Our right to refuse transactions and suspend your Account
We may refuse to authorize a purchase or suspend your right to make purchases with your Account for any of the following reasons a) Your purchasing behaviour seems unusual compared with the way you normally use your Account;
b) We suspect that unauthorized or fraudulent use is being made of your Account under the Agreement;
c) There is any legal or technical restriction which prevents us from lawfully providing you with credit at the time when you attempt to make a purchase using your Account;
d) You fail to make any payment which falls due to us under this Agreement or under any other agreement that you may have with us when that payment falls due;
e) We believe that there is a significantly increased risk that you may not be able to fulfil your duty to repay the credit in accordance with this Agreement (this includes situations such as you going bankrupt or having similar proceedings
taken against you);
f) We reasonably believe the transaction would damage our reputation;
g) You have not used your Account to make new purchases for at least two months;
h) There is any other objectively justifiable reason.
If we decide to refuse a transaction or suspend your right to use the Account, we will give you notice by email as soon as practicable.
9. Our right of set-off
If we owe you any money we will be entitled to set-off the sum we owe you against any debt you owe us under this Agreement.
We charge the following fees:
- Up to £12 if you do not make your Minimum Payment on time (“Late Payment Fee”);
- £1.49 for each Paper Statement Fee;
- The reasonable cost of sending you a letter about your outstanding debt when you are in arrears (“Debt Collection
Any fee which becomes payable under this Agreement will be added to the balance on the payment date following the statement for the month in which the fee became payable. We will start charging interest at the Standard Rate on Late Payment Fees and Debt Collection Fees on the 29th day after we have given you notice that the fee has become payable.
11. Changes to this Agreement
We may change the interest rates and/or fees or charges payable under your Agreement to take account of changes in the cost of providing credit to you or to reflect the cost of any system or product development. We may also change and add to the other terms of this Agreement to respond to changes in legal or other regulatory requirements or to reflect new industry guidance or codes.
Our power, under this term of this Agreement, to vary any fees or charges includes the power to remove or add fees or charges for the reasons given above without first obtaining your consent. We will give you written notice of any such change and the change will come into force 60 days after the notice has been sent. You may end this Agreement in accordance with clause 15 if you do not want the change to apply to your Agreement.
12. APR and Total Charge for Credit
If you were to use your Account to make a Purchase of £1,200 on the date when this Agreement is made, to repay that amount by making 12 equal monthly payments, together with the interest which is payable on each payment date in accordance with clauses 3 and 4 of this Agreement, the total amount payable would be £1,326.37 and the APR would be 18.9 %. This assumes that the Standard Rate of interest would apply and that no change would be made to the Standard Rate during that period.
13. Right of withdrawal
You have a right under the Consumer Credit Act 1974 to withdraw from this Agreement without having to give any reason. To exercise your right of withdrawal you must give notice of your intention to withdraw from the Agreement before the end of 14 days beginning with the day after the day on which you receive a copy of the Agreement signed by us, unless you have received an earlier copy, in which event the 14 day period will begin on the day after you the day you receive our written confirmation that the Agreement has been made on the same terms as set out in the earlier copy. You must give notice of withdrawal by telephone or in writing to our business address or by email (please see our contact details at the beginning of this Agreement).
You must repay the amount of credit provided under this Agreement, together with interest, without delay and no later than 30 calendar days after giving notice of withdrawal. We will inform you of the amount of interest payable on request and without delay. You must make payment to Klarna by calling +44(0)2030050833 and paying by credit or debit card or by bank transfer in accordance with the instructions given to you.
Please note that withdrawing from your Agreement with us will not terminate your purchase agreement(s) with the Supplier(s). Your rights in relation to your agreements with Suppliers are governed by those agreements and the legislation relating to them.
14. Consequences of default and missed payments
If at any time, two or more Minimum Payments are overdue, we may serve a default notice on you, requiring that you bring the Minimum Payments up to date. If you then fail to do so, we may, by giving you written notice, terminate the Agreement and/or require that you make immediate repayment of the outstanding balance of credit, interest and any fees on the Account.
After termination under this clause 15, we may employ a debt collection agency to recover the outstanding debt and you will have to pay reasonable costs incurred by the debt collection agency for this purpose.
Missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future. Legal action may be taken against you to recover the debt, an application may be made to have you declared bankrupt, and it is possible that a charging order and order for sale of your property may be obtained as a means of enforcing any judgment.
15. Termination of the agreement
This Agreement has no fixed duration and will continue until either we or you terminate the Agreement.
You can bring this Agreement to an end at any time with immediate effect, and without having to give any reason, by giving us not less than seven days’ oral or written notice.
We can bring the agreement to an end by giving you two months’ written notice.
If you become bankrupt or are unable to pay your debts or if an interim order in bankruptcy is presented or made, or you become apparently insolvent or have a proposal for a voluntary arrangement made in relation to you, we may, by giving you written notice, bring this Agreement to an end immediately.
If we or you end this agreement you must continue to make your Minimum Payments until you have repaid all amounts you owe us.
16. Consent to electronic communication, correspondence and change of details
When you give your consent to us sending electronic communications to the e-mail address or telephone number you have provided, you agree that we may send monthly statements, notices and other communications under or in relation to the Agreement (other than communications that are required by law to be sent in paper form) via email to this e-mail address or via text message to this mobile phone number.
You must promptly inform us of any changes to your name, address, email or telephone number. You must provide any evidence of such changes that we may reasonably require.
All communication between you and us in relation to this Agreement shall be in English.
You may not transfer or assign any rights or obligations you have under this Agreement without our prior written consent. We have the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time without your consent, provided that such transfer does not alter your rights and obligations under this Agreement to your detriment.
18. Our liability to you
You may have the right to sue a Merchant or us or both if you have received unsatisfactory goods or services paid for under the Agreement costing more than £100 and not more than £30,000. Except for that right in respect of misrepresentation or breach of contract relating to your agreement with the Merchant, we shall not be liable to you for any loss of profit, goodwill, business, revenue, data, anticipated savings or other loss or damage which does not arise directly from a breach of this Agreement by us. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or your statutory rights as a consumer, or any other liability which may not otherwise be limited or excluded under any applicable law.
19. Our use of your personal data
Klarna processes your personal data in order to carry out our obligations in this agreement and for the additional purposes set out in our Privacy Notice. The Privacy Notice is available here, and on our website, and by using Klarna’s services you confirm that you have read this Notice. We process your personal data for example to identify you and perform customer analysis, credit assessments, marketing, and business development. We may also transfer your data to selected partners (such as credit reference bureaus), which may be established outside of the EU/EEA. In the Privacy Notice there is more information about our data sharing, your rights in regards to your data, how you may contact us with questions, or submit a complaint to an authority.
For information about what data we transfer to credit reference agencies, and for what purposes, please refer to Section 21 below and to the Privacy Notice.
20. Information to and from credit reference agencies
When you apply for an Account, we make a full credit search with credit reference agencies who will supply us with credit information. The agencies will record details of the search, which can be seen on your credit file, whether or not credit is granted. This record will also be visible to third parties and may affect other organizations’ future decisions on whether or not to provide you with credit.
We will report information to credit reference agencies about the payments you make, and about any payments that you fail to make on time.
If we do not grant your credit application, you will receive a failure notice from us. If your decision not to grant your application for credit is based on information supplied by a credit reference agency, we will provide you with details of the agency via email.
21. Supervisory authority
The supervisory authority of this Agreement is the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS.
Klarna is a bank authorized by Finansinspektionen (the Swedish Financial Supervisory Authority), (www.fi.se, Box 7821, 103 97 Stockholm) to provide financial services. Klarna is registered with the Swedish companies register under number 0556737-0431.
If for some reason you are dissatisfied with our services, we will do our best to resolve the matter as soon as possible. You can reach us via email, letter or phone at the addresses/numbers provided in the beginning of this Credit Agreement. You can also reach our customer service agents via our online chat service (https://www.klarna.com/uk/customerservice) at business hours.
If we do not resolve your complaint to your satisfaction, you have the right to refer your complaint to the Financial Ombudsman Service by calling 08000234567 or using the online form available at https://www.financial-ombudsman.org.uk/contact/index.html or writing at Exchange Tower, Harbour Exchange, London, E14 9SR.
24. Governing law
This Agreement is governed by the laws of England and is subject to the non-exclusive jurisdiction of courts of England and Wales. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If at any time we allow any time for remedy of a breach, or if otherwise we do not insist on our strict rights under the Agreement, this will not prevent us from insisting on our strict rights on another occasion. If we agree to a variation on one occasion, it does not mean that we must agree to it on another occasion.
Any provision of this agreement which expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.
This Agreement does not affect or exclude any term implied by law unless it expressly says so.
If any term in this Agreement shall not be enforceable, it will not affect the enforceability of all other terms.
If your application for running-account credit from Klarna is approved, you will receive confirmation from Klarna and you will be able to finalise your purchase with your account. You will receive a copy of your credit agreement to your home address and an email with further information.
There is a requirement under UK law to withhold tax due on the payments but you will not need to do this or take any action based on the agreement we have with the UK tax office. If you have any doubts or queries as to the arrangements Klarna has agreed, please contact HMRC
6.1 Delivery of Products shall be made by us to the place designated by you in the accepted order or quotation, as appropriate. Delivery will be made during normal business hours.
6.2 Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, despatch note or otherwise is a best estimate only and we will not be liable to you for any loss or damage sustained by you as a result of our failure to comply with such time scale.
6.3 If you pass or have a resolution passed for your winding-up, a receiver is appointed over the whole or any part of your undertaking, an administration order is made against you, you enter into or propose to enter into any arrangement with your creditors, become unable to pay your debts (or have no reasonable prospect of so doing), suffer a bankruptcy order or commit a material breach of the Contract, then we may without prejudice to any other right immediately terminate the Contract, suspend or cancel further delivery and/or recover Products from you for which payment in full has not been received.
7 RISK AND TITLE
7.1 Risk in Products shall pass to you upon delivery.
7.2 Title to Software shall not pass to you. Title to Goods shall not pass to you until their full price and the price of any other goods which are the subject of any other contract between you and us has been paid. Until title passes, Goods shall be:-
7.2.1 stored by you at your premises in such a manner that they are clearly identifiable as being our property and be kept separate from any other goods whether or not supplied by us;
7.2.2 handed over to us on demand. We may re-take possession of such Goods and may enter onto your premises for such purpose.
7.3 If you fail to pay for any Products in accordance with these conditions we may bring action against you for the price of the Products at any time notwithstanding that title in Products has not passed to you.
8 DAMAGE OR LOSS IN TRANSIT
We shall repair or replace, free of charge any Products damaged or lost in transit where delivery has been made by our carrier, provided that you give us written notification of such damage or loss within 3 days of the date of delivery (so that we may comply with our carrier’s conditions of carriage).
9 APPARENT DEFECTS
9.1 If the quantity of Products delivered does not correspond with the quantity required to be delivered in that consignment you may not reject that consignment and may only:-
9.1.1 (if the quantity delivered exceeds the contract quantity) return the excess or retain the whole, in which latter case the price shall be adjusted at the contract rate then prevailing;
9.1.2 (if the quantity delivered is less than the contact quantity) require a further delivery of Products to make up the deficiency or (at our option) a refund of the appropriate part of the purchase price.
9.2 These rights are only available however where condition 2.1 is also satisfied.
9.3 You shall have no claim for the fact that Products delivered are of the wrong description unless condition 2.1 is also satisfied.
11.1 All drawings, photographs, illustrations, specifications, performance data, dimensions and the like used by us in sales literature, on web pages or other documentation have been provided by us in the belief that they accurate. However, they do not constitute a description of the Products, shall not be taken to be representations made by us and are not warranted to be accurate.
11.2 The specification for Products may be changed by the manufacturer at any time up to delivery and provided such change does not materially alter the functionality of Products you may not cancel your order. We will not be liable for any loss or damage suffered in connection with any change. We will use our reasonable endeavours to advise you of any such impending variation as soon as we are able or upon our receiving notice of the same (as appropriate). You must check specifications for products prior to making an order.
12 INTELLECTUAL PROPERTY RIGHTS
No right of intellectual property in any Product is granted to or vested in you other the right to use the same. You will fully indemnify us against all liabilities, costs and expenses resulting from any claim that our use of any specification provided by you in connection with the Contract infringes the rights of any third party.
1. Distance Selling regulations apply only to Consumer Buyers who have purchased goods by using distance communication (i.e. telephone, order form or online.) They do not apply to Business Buyers, Business Names or Consumers purchasing from our Showrooms. The Regulations do not apply to goods, which are built to the Buyers Specification where the finished product is a non standard item, or to software that has been unsealed.
2. If you are a Consumer, you may cancel your purchase of the Goods at any time within 7 days of receipt and receive a refund of the Price. To do this you must immediately inform us in writing and return the Goods to us via a traceable means, in the same condition as you received them and at your own cost and risk. Postage costs will not be refunded. Your statutory rights as a consumer are not affected by this Agreement.
3. We reserve the right to refuse any items which are returned and are not in the same condition as you received them, we may at our descretion accept such items subject to a administration fee of 12.5%.
14 FORCE MAJEURE
We will not have any liability under the Contract and may cancel or reduce the volume of Products to be delivered under it if we are prevented from or delayed in delivering or performing by any circumstances beyond our reasonable control including but not limited to industrial action, war, fire, prohibition or enactment of any kind, or failures or acts on the part of our suppliers or sub-contractors or any other third parties (including your bank).
We may freely assign, sub-contract or otherwise transfer in whole or in part the Contract. You may not however do so without our written agreement.
16 ELECTRONIC COMMUNICATIONS
16.1 To the extent permitted by English law, we may conduct transactions for the supply of Products using an electronic commerce approach under which we will both electronically transmit and receive electronic communications. Where so conducted, this condition 16 will additionally apply.
16.2 For the purposes of condition 16, an "e-communication" means any communication electronically transmitted by you to us through our website or by us to your internet address in connection with the ordering, payment for and/or supply of Products and including without limitation any order, order acknowledgement and electronic credit entries and requests; "originating party" means the party transmitting an e-communication; and "receiving party" means the party receiving such a communication.
16.3 You will provide and maintain the equipment, software, services and testing facilities necessary for you to effectively and reliably transmit and receive e-communications.
16.4 Any e-communication will be deemed received, where you are the receiving party, upon arrival at your mailbox at the Internet address apparent from your order or, where we are the receiving party, when the e-communication is accessed by us in intelligible form. The receiving party will promptly notify the originating party if an e-communication is received in unintelligible form provided that the originating party can be identified. In the absence of such notice, our record of the contents of any such e-communication will prevail.
16.5 Any Contract formed through the transmission of e-communications will be deemed to have been formed in England.
17 GOVERNING LAW
17.1 The Contract is governed by the laws of England and the English courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.
17.2 Notices required or permitted to be given under these conditions must be in writing (including without limitation by electronic mail) addressed to the relevant party at its registered office or principal place of business.
17.3 No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision. If any provision of these Conditions is held by a competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question is not affected
18 DATA PROTECTION
Signature Collectibles Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The customer information we gather is any data collected during the ordering process. Information gathered is for our own internal use only to monitor advertising effectiveness, consumer trends etc and will only be used by Signature Collectibles Ltd. We may from time to time send you details of any current Special offers.